Looking for a Fydelia alternative?

Feature
Free starter device included	Yes	No
Native UniFi support	Yes	Yes
Native TP-Link Omada support	Yes	limited
Native Cisco Meraki support	Yes	Yes
Aruba / MikroTik / Ruckus support	Yes	partial
Multi-venue dashboard	Yes	Yes
Built-in email marketing automation	Yes	Yes
Automated Google review requests	Yes	Yes
Toast POS / spend-based segmentation	Yes	No
Leat / loyalty integration	Yes	No
Twilio SMS welcome messages	Yes	Yes
Mailchimp sync (native)	Yes	Yes
In-portal surveys & feedback	simple	Yes
Self-serve sign-up + transparent pricing	Yes	No
Monthly billing (no annual lock-in)	Yes	No
30-day free trial	Yes	No

Read the full CaptiFi vs Fydelia comparison

What switching from Fydelia looks like

Fydelia is a sales-led platform popular with European hospitality groups, so moving to CaptiFi is usually about trading account-managed onboarding for a self-serve start you control. You begin a 30-day CaptiFi trial, we ship a free starter device, and you point your access points at the CaptiFi splash page. There is no scoping call to schedule and no estate-size questionnaire to fill in before you can try the product. Your branded splash page rebuilds in CaptiFi with full CSS control, and your guest list and email automations carry across.

Fydelia's real strength is its guest-journey and survey builder, with conditional logic that is deeper than most rivals. CaptiFi keeps surveys simple by comparison, so if in-portal NPS and complex journeys are central to how you operate, that is worth weighing. What CaptiFi adds is breadth on the revenue side: native Toast POS spend-based segmentation, Leat loyalty, Twilio SMS welcomes and automated Google review requests, all included, plus coverage across the US, UK and EU rather than a mostly EU footprint.

Who should not switch from Fydelia

Fydelia is an excellent choice for European hospitality groups that lean heavily on in-portal surveys, NPS and conditional guest-journey logic, and that are comfortable with sales-led onboarding and an account-manager relationship. Its journey builder and multi-language splash pages are genuine strengths. If that describes how you run marketing, there is little reason to move. CaptiFi wins when you want transparent self-serve pricing, included hardware, broader integrations across POS, loyalty and SMS, and coverage beyond the EU, without the sales-led onboarding overhead.